Getting started

Quickstart

From nothing to a public portal where your customers vote, and hear back when it ships. No credit card, no volume caps, and nothing to install on your side.

1. Open a workspace

Enter an email on the sign-in page. You get a one-time link; following it creates the workspace on first sign-in. There is no password to choose and no plan to pick.

2. Your portal is already live

A public board, a roadmap and a changelog exist from the start, on their own URL:

https://catchloop.co/w/<your-slug>
https://catchloop.co/w/<your-slug>/roadmap
https://catchloop.co/w/<your-slug>/changelog

Set your name, slug, logo and accent colour before you share it: see your portal. The slug is the public URL, so it is worth choosing once.

3. Start collecting

Share the portal link. It works immediately, with nothing to integrate: put it in your app's menu, your help center or your next release note.

Anyone can read the board. To vote, post or comment, a customer enters their email and follows a one-time link, then lands back on the request they were on. One account, one vote. See customer accounts.

Already keep a list somewhere? Import it so the board does not start empty.

4. Set a status

Every request has one of five statuses: New, Planned, In progress, Shipped and Not planned. The roadmap is built from them, so moving a request is all it takes to update it. When you turn one down, write the reason: it is shown on the request page.

5. Close the loop

Publish a changelog entry linked to the requests it delivers. They move to Shipped, and everyone who asked is emailed once. That mail is the reason the whole thing exists: it is the moment a customer learns that asking worked. Changing a status by hand emails nobody, so publishing is the one announcement. See announcements.